Frequently Asked Questions
Everything you need to know about shopping with Relooped
What is the quality standard for Relooped electronics?
Every device at Relooped undergoes a rigorous 40-point diagnostic inspection. We categorize our products into 'Pristine', 'Excellent', and 'Good' conditions to ensure transparency regarding cosmetic wear while guaranteeing 100% functionality.
Do the devices come with a warranty?
Yes, all electronics purchased through Relooped include a comprehensive 12-month limited warranty that covers technical defects and hardware malfunctions not caused by accidental damage.
What is your return policy?
We offer a 30-day risk-free return policy. If you are not completely satisfied with your purchase, you can return the device in its original condition for a full refund or exchange.
How long does shipping take?
Orders are typically processed within 24 hours. Standard shipping takes 3-5 business days, while expedited shipping options are available at checkout for 1-2 day delivery.
Do the devices include chargers and accessories?
To reduce e-waste, we ship our devices in eco-friendly packaging with a compatible charging cable. Power adapters and headphones are sold separately unless specified in the product description.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options such as Klarna and Affirm for flexible financing.